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We are always happy to hear from our partners and clients around the world. Whether you’re an importer, distributor, or looking to collaborate.
Frequently Asked Questions
Some of the most common questions that our clients ask about.
1
Do you offer CIF and FOB shipping terms?
Yes, we provide both options depending on the agreement with the client and the destination port.
2
Are the products available year-round?
Some products are seasonal (grapes, peaches, mangoes), while others like potatoes and frozen strawberries are available year-round.
3
Can samples be requested before ordering?
Yes, we provide fresh or frozen samples for quality assessment.
4
What certifications do you provide?
We provide HACCP, ISO, Global GAP certificates, health certificates, and certificates of origin.
5
What is the minimum order quantity?
Usually one 20-foot container, depending on the product and destination.
6
How long does shipment preparation take?
Between 3 and 7 working days depending on product availability and logistics.
7
Do you offer Private Label packaging?
Yes, we offer customized packaging with box and label designs as per client requests.
8
What types of packaging are available?
Boxes of 5 to 15 kg, 1 kg retail bags, and bulk bags upon request.
9
Do you work with certified packing stations?
Yes, we only cooperate with licensed and fully documented stations.
10
Do you offer after-sales support?
Yes, we follow up with clients post-shipment and provide reports and photos.
11
Can delivery dates be flexibly scheduled?
we coordinate delivery times according to season and client needs.
12
Do you accept deferred payments or letters of credit?
Yes, we accept T/T, L/C, and prepayment plus balance after shipment.